Feedburner is a company that knows how to shine. The first example I saw of this was here, where the CEO contacted Tony Morgan concerning an issue he was having with Feedburner and Bloglines. Earlier that same day, I had written this post because my Feedburner counter, as well as counters on other blogs were showing zero. At the time, I didn’t find any info at Feedburner’s site, but I did see this post at their blog yesterday explaining last weekend’s outage.
This morning I just received this comment on my post from last week from Matt Shobe from Feedburner. Matt directs us to their blog in his comment. He also says:
we suffered a ~4 hour outage in the early morning hours of June 25 due to a power station fire in Chicago…We apologize for the inconvenience this created; everything’s back, we have retained all of your existing stats and feed settings, and all should generally be well and good in FeedBurner-ville. Please let us know if anything seems amiss; we’ll investigate.
Good job, Feedburner! I certainly wasn’t expecting a response, things were resolved. After I posted about my counter being gone, I wondered what my point was, it was just a quick reaction, nothing more than that. I appreciate their responsiveness and effort to reach out!