Relationship series – Part 4
The key is to meet each person where they are and give them what they want. If they just want it fixed, then get ‘er done! If they want to learn and understand, then let them join you in your troubleshooting. Maybe not everyone has the same temperment as I do, but I enjoy working with people that way.
The fear in doing this, as a technical consultant type person, is that you will work yourself out of a job. In other words, if they know what you are doing and how you fixed their problem, then they won’t need you to come back and fix it again. Well, that is a weak position, at best. As far as I’m concerned, there is no excitement in returning repeatedly, to fix the same issue over and over again.
The excitement is to teach the user a new skill and see the understanding appear on their face. Sharing information and teaching is not working yourself out of a job, it’s taking the client up to the next level, then you can join them there and continue in this journey, otherwise known as a relationship. There is always more that you can do for your church or clients and that is ultimately, the point.
I think I have successfully run this topic into the ground. Feel free to add any addtional thoughts or to challenge my thinking because I’m not necessarily right, but this is the approach I am taking in the way I am doing things.
I am full time on a church IT staff and not a consultant so it isn’t quite the same. However, I do know that I will never work myself out of a job. No preacher is worried that he will make his congregation so holy that he that he becomes irrelevant.
Artificial Intelligence is no match for Natural Stupidity.
The poor will always be with us, and people will always need tech support.