I am going to attempt to live blog this event.
In room 1, our initial list of ideas that we all came up with: (We got through 3 of the first 4)
Must Discuss
- Network Monitoring – Many solutions, hoping to find one that doesn’t require reprogramming, forensic monitoring software was suggested, called NetScout, following up with the name.
- Google Apps
- Help Desk Software – TrackIT (tickets, no threaded email), Spiceworks (has threaded email, asset tracking, help tickets tied to the asset), ServiceDesk, SysAid, HelpDeskPilot (web based, no asset tracking
- ChMS and web integration – Process more important than the tool, if not happy with current ChMS then they won’t be happy with a new one. Take time to gather requirements and document what you envision you need. Training is priority. Tony Dye has documented the process his church went through.(He also has a lot of other great documentation
High Priority
- Embedding Video in email
- Mac/PC Combo
- Remote connectivity
- Backup solutions
Medium Priority
- Live streaming
- Security Surveilance solutions
- Wireless
- Virtualization
Low Priority
- Kiosk Software
- Intranet
- Project Management
- e-learning – online leadership development
- MS Publisher
- Digital Signage solutions
- Mobile device support
Lunchtime!